Refund & Cancellation Policy

📋 Overview

At Eat Kindly, we want you to be completely satisfied with your purchase. This policy outlines the terms for cancellations and refunds. Please read it carefully before placing your order.

❌ Order Cancellation

Cancellation by Customer

Cancellation Timeline	Status
Before order is shipped	Full refund eligible
After order is shipped	Cannot be cancelled (proceed with return after delivery)

How to Cancel

• Contact us at info@eatkindly.store with your order number
• Call us at +91 89787 52665
• Cancellation requests must include: Order Number, Registered Phone Number, Reason for cancellation

Cancellation by Eat Kindly

We reserve the right to cancel orders due to:

• Product unavailability or stock issues
• Pricing or product information errors
• Suspected fraudulent activity
• Unserviceable delivery location
• Payment verification failure

In such cases, you will receive a full refund automatically.

💰 Refund Policy

Refund Eligibility

You are eligible for a refund in the following cases:

• Order cancelled before shipment
• Product received is damaged during transit
• Wrong product delivered
• Product significantly different from description
• Product received after expiry date or with very short shelf life
• Order cancelled by Eat Kindly due to unavailability

Note: Refund processing begins after we receive and verify the returned product (if applicable) or approve the refund request. The actual credit to your account depends on your bank/payment provider.

🚫 Non-Refundable Items

The following items are not eligible for refund:

• Products that have been opened, used, or consumed
• Products returned without original packaging
• Items damaged due to misuse or negligence by the customer
• Products with tampered seals or labels
• Perishable items once delivered (unless damaged/expired)
• Items returned after the return window has expired

📝 How to Request a Refund

1. Contact Us: Email info@eatkindly.store or call +91 89787 52665 within 7 days of delivery
2. Provide Details: Order number, reason for refund, photos of damaged/wrong product (if applicable)
3. Return Product: If required, we will arrange pickup or provide return shipping instructions
4. Verification: Our team will verify the product condition upon receipt
5. Refund Processing: Once approved, refund will be initiated as per the timelines above

📞 Contact for Refunds

For any refund-related queries, contact us:

• Email: info@eatkindly.store
• Phone: +91 89787 52665
• Working Hours: Mon-Sat, 9:00 AM - 7:00 PM IST