Privacy Policy

1. Introduction

Eat Kindly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://eatkindly.store and use our services.

This policy is compliant with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This includes:

• Identity Data: Name, username
• Contact Data: Email address, phone number, billing/shipping address
• Transaction Data: Order details, payment information (processed securely by payment gateways)
• Communication Data: Your correspondence with us

2.2 Automatically Collected Information

When you access our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referring website
• Location Data: Approximate location based on IP address
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use your personal data for the following purposes:

4. Data Storage & Retention

Your personal data is stored on secure servers located in India. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Order Data: Retained for 7 years for tax and legal compliance
• Account Data: Retained until you request deletion
• Marketing Data: Until you unsubscribe or withdraw consent

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Delivery partners, payment gateways, email service providers (under strict confidentiality agreements)
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• No storage of card data (RBI Tokenisation Guidelines compliant)

While we strive to protect your data, no method of transmission over the Internet is 100% secure. You acknowledge this inherent risk.

7. Your Rights (Under DPDP Act 2023)

As a Data Principal, you have the following rights:

• Right to Access: Request a summary of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Grievance Redressal: Lodge complaints with our Grievance Officer
• Right to Nominate: Nominate another person to exercise rights in case of death or incapacity

To exercise these rights, contact us at: privacy@eatkindly.store

8. Cookies Policy

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality (cart, checkout)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us & Grievance Officer

For privacy-related inquiries or to exercise your rights, contact:

Grievance Officer (Data Protection Officer):
Name: Anumalaguthi Bharath
Email: grievance@eatkindly.store
Phone: +91 89787 52665
Address: PNo.28&15, Rocktown Colony, Balajinagar, L B Nagar, Mansoorabad, Hyderabad, Rangareddy, Telangana, 500074, India

We will respond to your request within 30 days as required under applicable law.